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27. April 2026

Warning: Truvi Hostaway API integration fails

Truvi has a bug in their Hostaway integration. 

If you are following their help article or the instructions they sent in their introductory email to set your triggers or conditions, your automations will not fire. Truvi's documentation shows that Uppercase values are returned in their introductory email and help article.

In fact, Truvi is pushing lowercase values in the actual integration, whereas their support documentation calls for uppercase values.

Since Hostaway's custom fields are case sensitive, this fails the automation - your triggers expect "True" or "False" values, but the API integration is pushing "true" or "false".



SOLUTION - rework the automations that have a Truvi condition and change the expected Values from Uppercase True or False to lowercase true or false. 

Read more about the New Truvi / Hostaway integration:

How to Fix Your Hostaway Automations 
after Truvi's April 2026 Update

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