Learn Something New Every Day
We're the first to tell you that – SPOILER ALERT – we don't know everything. Here are some of the resources that we use to stay up to date. Some are foundational concepts, others discuss today's news and tech. All are invaluable to run a modern STR business.
Webinars & Online Courses
Check out these webinars and online courses.
Anti-Human Trafficking Course
STRs are easy targets.
Traffickers prey on the weak and unaware. That doesn't only apply only to the victims they target, but also to the places they choose to stay.
Many hosts are either unaware of this evil, or don't know how to combat it, although they would like to.
My wife and I have been volunteering with anti-human trafficking organizations for over 12 years, and this is the best course that we've seen for STR owners.
We are honored to have played a small part in developing this course with our friends at ECPAT.
#WeProtectChildren
Our favorite podcasts
One thing is for certain in the Hospitality Industry: nothing ever stays the same. We stay up to date on trends, tips, and tools by learning from the best in the biz. Listen to our favorite podcasts.
The Check-In
The co-founder of Truvi and our friend, Leo, is part of this dynamic duo who chat about anything new in hospitality, with a focus on STRs. It's a goldmine of info.
Rev Labs
A must-listen for revenue managers in the short-term rental space. Each episode of RevLabs by PriceLabs is packed with concrete advice and true stories to help you.
GMH
Good Morning Hospitality has a podcast focused on STRs and another focused on hotels. Both are great to listen to. I always walk away having learned something.
We love these books
Hospitality is not something you're necessarily born with, but even if you are, there's always more to learn - especially from experts. Here are the books that we love. We use the lessons we've learned from these authors in our short-term vacation rental business and are better hosts because of them.
The New Gold Standard
We always put our focus on our customers. We want you to find the product or service that perfectly suits your needs, which is why we offer comprehensive consulting services to help you make an informed decision. Discover the secrets of world-class leadership!
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles that leaders at any company can use to provide a customer experience unlike any other, such as:
Understanding the ever-evolving needs of customers, empowering employees by treating them with the utmost respect, anticipating customers' unexpressed needs and concerns, and developing and conducting an unsurpassed training regimen.
Sharing engaging stories from the company's employees — from the corporate office and hotels around the globe — Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry.
- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple whose vacation had been cancelled. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.